*RECALL ANNOUNCEMENT*
Please note that we have been informed by Philips Respironics Inc. that a number of ventilator and positive pressure devices (CPAP, APAP and BiPAP) are part of a voluntary recall that was started in the United States and has now been designated as a recall in Canada as well (was a field safety notification prior).
CPAP Solutions Inc. will be contacting and working with our patients and any that contact us that do not presently have support to ensure that all devices that are part of this recall are accounted for and remedially addressed.
Most notably (for our operations in particular) the Dreamstation CPAP, APAP and BiPAP devices are affected, as well as the System One CPAP, APAP and BiPAP devices.
For a comprehensive list of affected skus, as well as clarification on the nature of the recall, please feel free to call our clinic or the Philips Respironics Recall contact number at 1.877.907.7508 and/or visit the Recall website at www.philipssrcupdate.expertinquiry.com
We will be working diligently to ensure that all patient concerns are addressed and that this process is completed in as timely a manner as possible.
We appreciate your patience as we continue to receive more information from Philips on the recall and the process by which it the affected machines will be replaced / repaired.
▸ We aim to be the premier provider of CPAP equipment to patients.
▸ We will work closely with your medical professional to prioritize your care.
▸ Your sleep test results will be promptly provided to your referring physician.
▸ Annual checks will be scheduled to ensure your CPAP is providing effective treatment.
▸ We will provide annual follow-up reports to you and your doctor.
▸ Your time is valuable; we are flexible and can accommodate immediate drop-in visits.
▸ Our philosophy is that success comes from consistent, prompt, professional, and courteous service.
▸ Our future relies on confidence and referrals from satisfied clients and medical professionals.
▸ We are committed to innovation, to give you an ever better sleep and a healthier life.
▸ Our commitment to being a solution provider is steadfast; we will have the parts and pieces you need.
▸ After starting your CPAP therapy, we will remain in regular contact for the first month.
▸ You will be actively monitored until six months have elapsed.
▸ We encourage our clients to call if there are any questions or concerns.
▸ Treatment reports will be provided to you and your physician at the beginning of your treatment, and annually.
▸ Annual meetings will be scheduled to ensure that your CPAP device is in good working order.
At CPAP Solutions Inc., you will find a broad range of premium products to choose from.
Unlike most clinics, we stock parts and pieces for both machines as well as masks.
We sell cutting-edge, innovative equipment as well as previous generations of reliable hardware.
We are approved to work with benefit programs and often can direct bill.
You can have confidence that you will be selecting a product that is ideal for your therapy.
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